ABTOT has been advised that Wayfairer Travel Limited has informed customers that certain booked travel arrangements may not be provided and that customers due to travel within the affected period should not travel. In light of the information currently available, ABTOT is commencing a claims process for affected customers whose protected travel arrangements are not provided.
Important travel advice
If your departure is on or before 30 September 2026, do not travel. If your departure is after 30 September 2026, await further information unless you are contacted directly with different instructions.
Choose the route that applies to your booking
1. You have an ATOL Certificate
If Wayfairer issued an ATOL Certificate for your booking, contact ABTOT directly on 020 7065 5311 or claims@abtot.com. Do not approach your card issuer first unless ABTOT asks you to do so.
2. You were permanently resident in the UK when you made the booking and do not have an ATOL Certificate
Contact your debit or credit card issuer first and request a refund for services not provided. Download and use the relevant letter:
- Credit card: Section 75 request, where applicable – download
- Debit card or credit card: chargeback request – download
If your card issuer declines the claim, ask for its final decision in writing. You can then contact ABTOT care of Gallagher Bassett through the claims portal [Claims link to be added by 05/09/26].
If you made no payment by debit or credit card, you do not need to obtain a card-issuer decision. Please submit your claim through the Gallagher Bassett claims portal and provide evidence showing how each payment was made.
3. You were not permanently resident in the UK when you made the booking
The ABTOT protection arranged for Wayfairer Travel does not cover your booking. ABTOT and Gallagher Bassett cannot accept a claim from you under the Wayfairer bond. Please contact your card issuer, travel insurer, travel agent or another relevant protection provider. You should also monitor further guidance from the administrator once appointed.
What you will need
- Booking confirmation and invoice
- Proof of each payment
- ATOL Certificate, if one was issued
- Written card-issuer decision, if you are making a UK non-ATOL claim through ABTOT care of Gallagher Bassett
Please do not submit the same claim through more than one route at the same time. This may delay the review of your claim.