Merchant Services / Payment Solution
Travel businesses often face higher transaction fees from Merchant Acquirers due to the nature of receiving advance payments from consumers to secure bookings.
ABTOT partners with Merchant Acquirers to provide Members access to trusted, travel industry focused payment providers with competitive rates, easy to use reporting tools and quick approvals linked to ABTOT’s financial protection scheme.
Our current preferred provider is Trust Payments.
Why Trust Payments ?
Trust Payments are a significant payments technology provider in the UK and Europe with the travel industry being one of their specialist markets.
Their technology makes travel payments simple and they have a dedicated UK based team with expertise in travel payments.
Their end-to-end solution for travel industry payment solutions is popular with Members as it ensures speedy collection of guest payments such as booking fees, flight ticket and accommodation deposits.
Trust Payments is a specialised, fast growing trusted provider embedded in the travel industry and aligns with ABTOT’s specialised and trusted financial protection.
Trust Payments have been operating since 2019.
Members benefits
- Seamless onboarding process
- Easy access to real-time reporting and transaction reconciliation.
- Wide choice of payment types for customer convenience – multi-currency, pay-in-instalments, Applepay/Googlepay and more.
- Robust chargeback management improves customer satisfaction
- Dedicated travel team offering in-house 24/7 support
- Virtual card issuing for easy, secure supplier payments with airline failure protection.
Each application for the merchant services facility is subject to underwriter approval and will be independently assessed by ABTOT and Trust Payments.
Alternatively, Members can select our Commercial Services Partners, Sugati, Tigerbay and We Travel for their inbuilt merchant acquirers:
WeTravel
WeTravel gives operators a simple alternative to setting up a merchant account directly with a bank or acquirer. Card payments are processed securely within the WeTravel platform, with reconciliation and reporting automatically handled through the booking and financial dashboards.
WeTravel supports flexible payment collection and payout solutions for operators, travellers, and partners worldwide.
Within checkout, operators can offer deposits, instalments (up to 24), automated billing, refunds, and built-in payment plans. Trips can be priced in the operator’s payout currency, while WeTravel automatically displays prices to travellers in their local currency and enables fee-free local payment methods across more than 20 currencies helping reduce cross-border fees for both operators and travellers.
Funds are instantly viewable in the operator’s WeTravel Wallet and reconciled to every booking. Operators can access multiple global payout options, including WeTravel Partner Payments: A fast, free way to transfer funds directly to verified WeTravel Partners anywhere in the world.
By managing payments through WeTravel, operators save time, reduce administrative overhead, and avoid negotiating separate acquiring agreements. Operators also benefit from clear payment flows, detailed transaction records and structured reporting, supporting compliance, transparency, and consumer protection requirements.
You can request a demo and select “Referred by ABTOT”: https://product.wetravel.com/request-a-demo
Sugati
Sugati is an end-to-end solution that provides a centralised financial engine designed to bridge travel booking management with global banking infrastructure within a secure platform. To enhance operational efficiency, travel organisers can integrate directly with preferred merchant acquirers such as Trust Payments, Stripe, Flywire, Ecommpay and many more. This connectivity ensures that payment data is synchronised with the CRM, reducing manual data entry and providing real-time visibility into cash flow and booking statuses.
For ABTOT members managing international transactions, Sugati offers a direct XE integration. This allows users to access live FX rates, execute spot payments, and manage forward invoicing directly within the platform. By centralising these financial processes, the software streamlines the handling of multi-currency requirements and enhances operational accuracy.
Member Benefits:
- Global Reliability: Utilised by a community of leading travel brands within a proven, secure environment.
- Structured Onboarding: Provision of personalised guidance and in-person training to support the transition to live operations.
- Integrated Partnerships: Support for multiple industry providers including Trust Payments, Stripe, Flywire, Ecommpay and many more.
- Direct FX Integration: Access to live exchange rates and spot payment capabilities through the built-in XE tool.
- Automated Reconciliation: Payments are synchronised directly with booking records to minimise administrative tasks and manual errors.
Contact tin@sugatitravel.com 07738128766
Tigerbay
The Tigerbay platform provides our customers with access to flexible and proven payment systems, integrating today with four established payment providers: Elavon (formerly Opayo), Global Payments, Ecommpay, and PCIPAL. These can support card payments and with PCIPAL services such as PayPal, secure voice‑payment capability and access to multiple gateways, making it ideal for call‑centre environments.
The next major evolution is TSPay (Travelsoft Pay), a group wide layer that Tigerbay will integrate with from April. Rather than acting as a single payment service provider, TSPay connects to a broad catalogue of providers which will include Nuvei, Checkout.com, Stripe, Adyen, and is expected to have a broad catalogue of around 30 payment providers. Customers will be able to select the providers they want to contract with and can use more than one simultaneously.
Activation of each payment provider will be progressive and driven by customer demand, commercial alignment, and validation of travel‑specific payment requirements. This approach will position Tigerbay to offer a future‑proof, highly flexible payment framework that adapts to evolving commercial and customer needs.
Contact Tigerbay
To find out more contact the ABTOT Team enquiry@abtot.com 020 7065 5313
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