Our experience in supporting our customers
As a senior team with over 37 years’ experience of working with multiple travel businesses, we have seen firsthand how financial pressures can impact profitability. Having helped numerous travel businesses streamline their operations, we want to share some insights, real examples, and client success stories that demonstrate how outsourcing can be a momentous change.
Travel businesses already operate on tight margins, and rising costs will only add to the financial burden. Recently, a client approached us worried about the increasing costs of retaining in-house customer service staff and hiring new staff. Their payroll expenses had risen significantly due to wage increases and pension contributions, and they feared these new NIC charges would make it unsustainable.
Rather than simply absorbing these extra costs, businesses have another option – outsourcing. By partnering with Technomine Travel Solutions, many of our clients have reduced costs and significantly cut their expenses, some by 35% while maintaining, or even improving, service quality.
Specific examples of streamlining operational and cost efficiencies are as follows:
- Reduced Payroll Costs: One of our clients, a mid-sized tour operator, was spending £250,000 annually on in-house customer support. By outsourcing to Technomine Travel Solutions, they reduced their costs by 40%, saving £100,000 per year while ensuring 24/7 coverage.
- Enhanced Operational Efficiency: A travel company we work with struggled managing booking amendments, refunds, and cancellations efficiently. Our team took over these time-consuming tasks, reducing response times by 60% and improving customer satisfaction scores.
- Access to Skilled Travel Professionals: Another customer, specializing in bespoke travel experiences, needed experienced customer support. Instead of hiring and training, paying recruitment fees etc for new staff, they outsourced to us, giving them instant access to experienced, agents at a fraction of the cost.
- Scalability and Flexibility: One of the biggest challenges in the travel industry is seasonal fluctuations. First quarter this year to date, a client saw a 300% increase in enquiries during peak season. Because they had outsourced with us, they scaled their support team up seamlessly without worrying about employment contracts, only paying for the additional support when they needed it.
Real Customer Success
One of our long-term customers, a UK-based luxury travel tour operator, was facing cost pressures and maintaining profitability. They approached us to explore outsourcing options. Within six months of partnering with Technomine Travel Solutions, they had reduced their overheads by 35%, improved their customer response time by 40%, and increased their repeat business due to enhanced service quality.
Here is what they had to say:
“Outsourcing with Technomine Travel Solutions has been a notable change for our business. We were worried about rising costs, but now we have not only reduced our expenses but also improved our customer service. The team is professional, knowledgeable, and always available when we need them.” – Managing Director, Luxury Tour Operator.
Conclusion
Rising costs are an ongoing challenge, but it does not have to hinder your business’s success. With our experience in helping customers save money while improving service, we can confidently say that outsourcing is a proven, cost-effective solution.
If you are concerned about rising costs and want to explore ways to streamline your business, let us talk. Contact Technomine Travel Solutions today and discover how we can help you navigate these financial changes strengthening your business and profitability.
www.technominetravelsolutions.co.uk
Or contact Global Sales Director – Chris Oakes chris@technominetravelsolutions.co.uk or mobile 07891 451996.