Date 26 March 2025
Time 10:00 – 11:00
Online
Be Honest – How prepared are you for a critical incident?
Join our exclusive webinar with ABTOT Associate and crisis management expert Chris Gallant from Pharos Response, to prepare your team for the worst with common oversights exposed to help ensure you’re ready for anything.
With real-world insights from handling critical incidents, Pharos Response will share unique insights into what can go wrong and what works when resolving it.
Key takeaways:
- Critical incident plans that work – what to include to ensure they are truly effective.
- Building and training your crisis team – how to structure and prepare them for what you hope will never happen.
- Handling media scrutiny – top tips on what to do (and what not to do) when the media comes calling.
Don’t wait for a crisis to test your resilience—be ready. Register now!
Speakers
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Chris Gallant
Director
Pharos Response
Twenty-four years after the first national headline-grabbing critical incident Chris had to respond to involving the death of a child on a school trip, he has since managed the communications response to a vast number of travel and adventure related critical incidents. A communications professional who started out in PR before finding a niche for avoiding the column inches rather than attracting them, Chris now uses his unique experience and skillset to assist clients in his role as a founding Director of the crisis, risk & reputation management company, Pharos Response.
Pharos Response regularly helps clients from the travel, adventure, education and youth sectors before, during and after a major incident from an operations and communications perspective. Chris’s personal focus is on managing stakeholder and media communications, in order to do the right thing by those involved and to help protect brand integrity.
When not responding to incidents, Chris volunteers as a Trustee of a Multi-Academy Trust, he is a school Governor, a Fellow of the Royal Geographical Association (FRGS) and, with a passion for the outdoors, Chris can sometimes be found mountain walking, kayaking or cycling.
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Julie Jones
ABTOT Development Director
ABTOT Limited
Julie has worked in senior roles in Operations and Commercial throughout her career in Travel. Starting off working in a retail travel agency before moving to operations for Jetset Tours in Australia and the UK. Senior Sales and Commercial roles Royal Brunei Airlines and British Midland International (BMI) followed. When BA purchased BMI, Julie decided it was time to try something different and moved to ABTA to manage Member Services and the Member & Partner business development strategy. Spring 2019 Julie moved to the Insurance sector overseeing business development for ABTOT and Travel & General Insurance Services.