tranquilico & Sanderson Phillips

Sanderson Phillips and tranquilico (part of the Atkin Jones family of brands) provide ABTOT members with access to the expertise and knowledge of two specialist businesses in risk and crisis management. With the combined experience of more than 55 years in the travel industry, members can benefit from a broad range of auditing services along with expert health and safety training, sustainability consultancy, and crisis management – both remote and fully simulated.

With a bespoke approach tailored to suit the size and resources of your business, we specialise in the installation of due diligence policies and procedures, and supplier health and safety auditing programmes both in the UK and globally. Our clients include tour operators, travel agents, hotels and accommodation providers, DMCs, adventure holiday companies, independent schools, youth, student and school travel organisations, and sports teams and their tour companies.

By utilising both of our specialist consultancies, we’re able to pass on cost efficiencies to members and already work with travel providers both large and small to deliver a variety of services to suit their specific, individual requirements. Our innovative e-pass system allows travel arrangers to carry out health and safety self-assessment audits on overseas suppliers for a very cost-effective price.

tranquilico and Sanderson Phillips also invite ABTOT members to join Just, Good Travel – a free-to-join community for travel professionals to connect and engage on sustainability opportunities within the industry. Sign up at Just, Good Travel 

Testimonials

“Sanderson Phillips have acted as our hotel safety assessment consultants since 2000. Effective and compliant health and safety management is core to our business and with the help of Sanderson Phillips we know that our guests are safe in the hotels we book for them. Graham, David and Aimeé and the whole team at Sanderson Phillips are knowledgeable, responsive and a pleasure to work with. Sanderson Phillips’ online portal allows us quick and easy access to live hotel audit results that we can access from anywhere in the world.”

Harriet Stewart, Manager DMC Support, Abercrombie & Kent

“Colin and Mick from tranquilico provided a really thorough and in-depth review of our safety management system along with identifying additional areas of our operation that would benefit from being audited. Their expertise and professionalism, along with an ability to work with you and co-create a solution rather than a black & white process was a welcome approach.

“The follow up to this was six training sessions throughout Europe with our managers and their teams on health and safety management along with practical audit and accident & incident scenarios. Their approach was flexible and totally adaptable to each group and our delegates left with some easy-to-understand messages. Many of our representatives commented on how much more confident they felt having been through the session with tranquilico.”

Ed Pyke, Operations Director, Simpson Travel

“On behalf of the Kuoni team I would like to thank you for facilitating such a successful Crisis Management session. It was above all an extremely informative, enjoyable and valuable session and the survey results clearly indicate that candidates both enjoyed the session and took a lot from it, despite the pressure they felt during the table top exercise. Your understanding of the subject and the challenges faced during a crisis was invaluable and your approach and delivery was spot on. Once again, thank you for making the session such a success and we will be in touch soon.”

Jane Sebuliba, Manager Customer Experience, Kuoni UK

“tranquilico helped us to improve our safety management system for travellers across the club, including first team, ladies’ team, academy, scouts and day to day business travellers. We now have robust safety policies and procedures as well as excellent crisis management plans for any incident which could occur overseas. tranquilico also helped us to recruit a full-time member of staff to manage our Travelsmart programme. I would have no hesitation in recommending their services.”

Philip Holliday, Vice President Travel, Liverpool Football Club