How to make a claim in the event of a failure

  • What should you do?

    If you have any concerns about a holiday you have booked with an ABTOT member, or you are currently abroad and become aware that they have suffered financial failure, please try to speak to your travel company in the first instance.

    Have a look at your travel company’s website to see if they have posted guidance on what to do.

    If you’re unable to make contact with your travel company, you can call us 020 7065 5311 (during office hours Mon – Fri) or alternatively call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT member.

    In the event of any claim, ABTOT would need documentary proof of any payment made by you to the member travel organiser (e.g. invoices and receipts).

    The ABTOT travel bond will not cover extra holiday costs such as travel insurance or car hire. In the event of a claim, please contact ABTOT in the first instance. Dependant on the merchant services provider, we may redirect you to make a claim under Section 75 of the Consumer Credit Act 1974.

  • Directory of members

    Click below to check if your Travel Company is an ABTOT member

    Find an ABTOT protected member