Technomine Travel Solutions

Company Background

Technomine Travel Solutions (TTS) is a well-established global outsourcing specialist with a strong presence in the UK and Ireland, offering bespoke, flexible, and cost-effective outsourcing solutions to the travel industry. Our services are meticulously tailored to meet the unique needs of each customer, ensuring no crossover and leveraging 24/7 time zone benefits for continuous support. We have extensive experience working with major independent tour operators, suppliers, agents, consortia, and membership groups.

Services Offered

• Out of Hours (OOH) Service: Providing continuous support for customer inquiries and issues outside regular business hours.
• Ticketing and Finance Support: Assisting with ticketing, invoicing, self-billing, and other financial processes.
• Customer Service: Managing customer interactions through calls, webchat, or email to ensure a seamless experience.
• Reporting and Administration: Handling back-office tasks and generating reports to keep operations running smoothly.
• First Line Generation IT Helpdesk: Offering technical support and troubleshooting for IT-related problems.

Advantages of Partnering with TTS

• Tailored Solutions: Unlike traditional call centre operations, TTS recruits and manages staff specifically for each customer, ensuring no overlap and personalized service.
• Cost Efficiency: We offer a flexible model of outsourced skilled staff with no recruitment or setup costs, flexible contracts, and low monthly fees.
• Skilled Workforce: Our team comprises graduate-level professionals with extensive experience in customer service, administration, and finance.
• Operational Excellence: With a strong focus on operational excellence and customer delivery, TTS ensures high-quality service and customer satisfaction.

Unique Selling Propositions

• Customized Staff Management: We recruit and manage staff based on specific member requirements, providing a dedicated team for each customer.
• 24/7 Operation: Our ability to set up a 24-hour operation ensures continuous support and overnight task management, enhancing business flexibility and agility.
• Experienced and Retained Staff: Our employees enjoy competitive salaries, benefits, and a great working environment, leading to high staff retention and development.

Location Benefits – Gujarat, India

1. Skilled Workforce: Gujarat offers a large pool of skilled professionals in travel, IT, finance, administration, and customer service.
2. Cost Efficiency: Lower labor costs in Gujarat provide significant cost advantages for companies based in higher-cost countries.
3. Infrastructure: Significant investments in telecommunications, transportation, and utilities support efficient business operations.
4. Government Support: Policies and incentives from the government of Gujarat attract outsourcing companies, simplifying the setup process.
5. Strategic Location: Proximity to major international markets allows for convenient service to clients in different time zones.
6. Diverse Industry Presence: Gujarat’s thriving outsourcing ecosystem includes travel, healthcare, finance, and administration services.
7. Quality Standards: Commitment to international quality standards ensures high-quality service delivery to clients worldwide.

Summary

TTS offers a bespoke, cost-effective, and efficient service solution tailored to meet the unique needs of each customer. We can set up a dedicated team in a matter of weeks, ensuring seamless integration with existing operations. Our flexible approach allows businesses to adapt to changing market conditions and challenges while achieving cost savings and service level improvements.

For more information, please visit Technomine Travel Solutions. www.technominetravelsolutions.co.uk