What to do in the event of failure?

In the unfortunate event of a claim it is necessary for a ‘rescue and repatriation’ service to start immediately.

ABTOT members are required to maintain and keep up to date booking records of all transactions throughout the duration of membership. These records will be requested upon notification of the travel organiser’s failure. In the event of any claim, ABTOT would need documentary proof of any payment made by you to the travel organiser (e.g. invoices and receipts).

If an ABTOT member can no longer meet its financial obligations, the bond will be called.

The bond will cover the reimbursement of customers’ prepayments, costs of repatriation to the UK from abroad (if it formed part of the original package price), and any refunds due to the customers which had been agreed but not paid before the failure of the organiser.

The ABTOT bond does not provide any protection for licensable transactions.

Any holiday package or transaction that contains a flight departing from or returning to the UK, would NOT be covered by ABTOT as this is covered under the ATOL scheme administered by the CAA. The ABTOT bond will not cover extra holiday costs such as travel insurance or car hire. In the event of a claim the Consumer Credit Act takes precedence over the bond, so in the event of a claim you would initially seek recourse through your credit card provider.

The ABTOT bond will not cover extra holiday costs such as travel insurance or car hire.

In the event of a claim the Consumer Credit Act takes precedence over the bond, so you should contact your credit card provider initially if you paid by credit card.

What should I do?

If you have any concerns about the validity of the arrangements you have booked with an ABTOT member, or you are currently abroad and become aware that they have suffered financial failure please initially try to speak to the travel organiser. Have a look at the organiser’s website to see if they have posted guidance on their out of hours contact details or the details of their Administrator which might assist during this time.

If you are unable to make contact with the travel organiser, please call ABTOT on 020 7065 5311 (during office hours Mon – Fri) or alternatively call Global Response (out of hours) on 02920 468 505.