What to do in the event of a failure


  • In the event of any claim, ABTOT would need documentary proof of any payment made by you to the member travel organiser (e.g. invoices and receipts).

    The ABTOT bond will not cover extra holiday costs such as travel insurance or car hire. In the event of a claim, please contact ABTOT in the first instance. Dependant on the merchant services provider, we may redirect you to make a claim under Section 75 of the Consumer Credit Act 1974.

    What should you do?

    If you have any concerns about a holiday you have booked with an ABTOT member, or you are currently abroad and become aware that they have suffered financial failure, please initially try to speak to the travel organiser. Have a look at the organiser’s website to see if they have posted guidance on their out of hours contact details, or the details of their Administrator which might assist during this time.

    If you’re unable to make contact with the travel organiser, please call ABTOT on 020 7065 5311 (during office hours Mon – Fri) or alternatively call Global Response (out of hours) on 02920 468 505.

    Complaints and Arbitration

    If you have had a poor experience with a member we suggest you contact them directly to discuss your complaint. If this does not resolve the matter, we offer an arbitration service to settle disputes between members and clients. This is administered and managed independently by Dispute Settlement Services Limited. You can contact them HERE.

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