Who is ABTOT?

ABTOT is a travel trade association, whose members are UK and Irish travel organisers.

Our responsibilities as an approved BEIS body are:

• Ensuring our members comply with the Package Travel regulations;
• Protecting you, the public – maintaining high standards across advertising, terms of trade, changes to bookings, and customer complaints;
• Providing expert help and advice – we keep our fingers on the pulse of the UK tourism industry, staying abreast of issues which affect our members and their customers;
• Helping you understand your rights – so you know how to claim in the event that the travel organiser ceases trading.

Ultimately, our aim is to give you trust and confidence when booking your holiday with an ABTOT member, and the peace of mind that there are rules of membership our members must comply with.

Working to protect you

We can’t stop things from going wrong – but we can do all that we can to sort things out promptly when they do.

Any ABTOT-protected holiday sold to you in the UK or Ireland by an ABTOT member is protected financially in the event of the company’s failure. So if things do go wrong, it’s a straightforward process to get a refund or get you home.

Things to bear in mind

• It’s always a good idea to check with the company you’re booking, as to what financial protection is offered.
• If you book your holiday from outside the UK or Ireland, this protection may not apply.