Risk, Safety and Crisis Management for a Sustainable Travel Industry

  • Date: 23 April 2024
    Time: 9.30am to 5pm


About the event

In partnership with our headline sponsors Travel & General Insurance Services (t&g) and trade partner ABTOT (Association of Bonded Travel Organisers Trust), join our panel of experts for a day of in-depth presentations and practical sessions tailored to travel organisations interested in current and emerging risks affecting our industry. Event partner LATA (Latin American Travel Association) will host and moderate the sessions covering a broad range of topics including climate risk, traveller behaviour, financial risk and the role of insurance, insight into current legal and regulatory requirements, safety management systems, and crisis management.

Delegates will leave inspired, prepared and equipped to face the growing challenges of an ever-changing global landscape and increasing demands on travel and tourism. 

Topics covered

  • Traveller behaviour, ‘Holiday Head’ and the impacts on ESG 
  • Safety Management Systems for resilient travel organisations
  • Crisis Management in a rapidly changing world
  • Legal responsibility and an update on the latest regulatory changes and requirements
  • Insurance trends and risks for the travel industry
  • The essential role of responsible safety management for a sustainable industry

Guest speakers and panellists

  • Tejash Bhagani – Travel & General Insurance Services
  • Julie Jones – ABTOT
  • Danny Callaghan – LATA 
  • Colin McGregor – tranquilico
  • John Telfer – Sanderson Phillips and tranquilico
  • Joanna Kolatsis – Themis Advisory
  • Kathy Atkinson – Safer Tourism Foundation
  • David Atkin – Sanderson Phillips & tranquilico

Who should attend?

This seminar is targeted at travel professionals involved in risk and operational management, customer experience and/or health and safety management for UK-based tour operators, travel providers, and other travel businesses.

What you’ll learn:

  • How to navigate risk management alongside the current and future challenges facing the travel industry 
  • How traveller behaviour can impact your ESG strategy Crisis management against the backdrop of rapidly evolving environmental climate change 
  • Your legal and regulatory obligations and what you need to know about insurance underwriting and how it affects premiums

Event Itinerary (exact timings TBC)

9:30 am

9:50 am
Welcome and introduction – David Atkin (Sanderson Phillips & tranquilico) and Danny Callgahan (LATA)

10 am
Holiday Head and the links to ESG
Presentation – Kathy Atkinson (Safer Tourism Foundation)

11 am
The Growing Risks of Ignoring Risk Management
Presentation – John Telfer (Sanderson Phillips)

12 pm

1 pm
Determining Trends and Reducing Insurance Risks for Travel Companies
Q&A Panel – Tejash Bhagani (t&g), Julie Jones (ABTOT), John Telfer (Sanderson Phillips) and Danny Callaghan (LATA)

2 pm
Legal & Regulatory Responsibilities for You and Your Business
Presentation – Joanna Kolatsis (Themis Advisory)

3 pm
Refreshments break

3:30 pm
Effective Crisis Management in the face of Increasing Environmental Risks
Practical Simulation – Colin McGregor – tranquilico

4:45 pm

5 pm
Drinks Reception (TBC)

Ticket information 

  • General sale prices:

Clients and Members £255 (exc VAT) with a valid discount code

Non-members £295 (exc VAT) 

  • ‘Members’ are current, signed-up clients, customers and members of any of the following:
    • Sanderson Phillips
    • tranquilico
    • Just, Good Travel
    • Atkin Jones
    • ABTOT
    • Travel & General Insurance Services
    • LATA
  • Terms and conditions
    Tickets are non-refundable but in the event of a delegate being no longer able to attend, tickets can be transferred to a colleague at the same company.
  • Discounts
    Members will receive a discount code for booking in communication from Sanderson Phillips, tranquilico or one of our associated organisations. If you have not received a discount code but qualify for one please get in touch at abi@atkinjones.com