Pharos Emergency Response

The team at Pharos Response are risk, reputation and crisis management experts covering a wide range of specialisms to help you prevent, prepare for and respond to critical incidents. 

As we are regularly helping clients with live critical incidents, our consultancy services and training courses benefit from our unique insights into what can go wrong and what works when resolving it.  

We work across the travel sector with significant experience in higher risk or specialist travel, such as adventure, expeditions, youth, school, International NGOs, gap year and remote or hostile destinations.  ‘Pharos’ means lighthouse in ancient Greek, so keeping people safe on their travels goes right to our core. 

Prevent incidents before they happen

Through audits and consultancy, our security, health, safety and risk management specialists can identify any areas for improvement to ensure you are compliant with good practice and sector operating standards and that you have the necessary processes and procedures in place for safe operation.

• Safety management system review and design
• Risk assessment training
• Support in preparing for safety standard inspections
• Safeguarding training
• Off-site Safety Management training
• Security audits
• Health and safety consultancy and retained H&S advice
• Incident investigations

Prepare for critical incidents or complex issues

Critical incidents often happen with very little warning. The speed and efficacy of the organisation’s response can significantly help to reduce the negative impact on the wellbeing of those involved and on your organisation’s reputation. Preparation, planning and practise is essential.

• Draft or review crisis management and crisis communications plans
• Crisis and incident management training
• Desktop or full simulation exercises 
• Managing the media or crisis communications training
• Crisis spokesperson training
• Crisis simulation exercises

Respond to critical incidents or complex issues 24/7

Speed is of the essence in the immediate aftermath of a crisis or critical incident. Pharos are available 24/7 via a retained on-call service to directly support your team with their experience, guidance and resources. Prices are tiered to your business size.

This enables you to have fast access to a highly experienced emergency response team for practical and strategic crisis management advice as well as access to specialists such as crisis communications professionals, social media gurus, health and safety practitioners, trauma aftercare specialists and travel safety and security advisors.

There are three access levels:

• Platinum – A full-service emergency response centre triaging out of hours calls from your customers while travelling, staff while travelling and staff in your head office.
• Gold – 24/7 emergency support accessible by your travelling or office-based staff.
• Silver – 24/7 emergency support accessible by your office-based staff.

“You never think that nightmare incident will happen to you. Well it did and when I was notified about our coach crash in the middle of the night, I was so grateful to be able to call on the experience of the Pharos team who helped us every step of the way.  Now I’ll never be without them.”

Acorn Adventure

“Pharos have done an amazingly thorough job in helping us to review our safety management system, and effectively convey this to our staff via training.  They are committed to excellence and we are very pleased to have them in our cougar as a dependable resource as we take our clients on adventures all over the world.”

Yellowwood Adventures

“What a great team of people to work with, you all made it so simple and easy to transition over to Pharos, fully understanding th needs of our business. Nothing has ever been too much trouble.”

Next Generation Travel Group

“All delegates found the session really helpful and they feel a lot more confident in how they should act in a crisis situation. They particularly found the scenarios and associated work useful and engaging.  I would recommend the training to any organisation that may find themselves dealing with unexpected situations.” 

Dream Challenges

“Great delivery of a really informative and interesting course, which left us all feeling much better-equipped to deal with a real-life critical incident – and knowing who to call for backup if needed too!”

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