Mastering Chargebacks in the Travel Industry: A Must-Attend Webinar

Date: 25 October 23
Time: 10:00 -11:15


As the travel industry continues to recover, consumers are continuing to use and abuse chargebacks.  This issue loomed large during the pandemic for Travel Organisers, and this summer, reports suggest that chargebacks are once again on the rise.

Since the pandemic, consumers have become more attuned to their rights and possess a deeper understanding of the chargeback process. There is a perception among customers that requesting a chargeback is easier than pursuing a refund, even when a refund may not be payable.

It is crucial for our Members to grasp the best strategies for handling and managing chargebacks.

Join us for this informative webinar where we welcome renowned experts in the travel industry:

Tim Biles
Chargeback Manager at Trust Payments

Tim Biles has an extensive background in managing call centre teams, dispute teams, fraud teams, and complaint/FOS review teams within the dispute sphere. His experience includes dealing with major brand failures such as Thomas Cook, Monarch, and Flybe. He has witnessed firsthand the impact these events can have, from both a merchant’s perspective and the cardholder’s point of view.

During this webinar, Tim will share his invaluable insights on chargeback handling and how ABTOT Members can proactively enhance their company’s standing to mitigate chargebacks. He will delve into current Travel and Entertainment restrictions, upcoming changes, and specific chargeback rules and codes within the Travel Industry. Additionally, Tim will present several illuminating case studies.

Krystene Bousfield
Partner at Travlaw

Krystene Bousfield, a qualified solicitor since 2017, specialises in civil litigation, debt recovery, and personal injury. Since joining Travlaw in October 2014, Krystene has become a key, senior member of Travlaw’s litigation team, adept at handling various claims across civil, commercial, and criminal areas of law.

During her time at Travlaw, Krystene has helped numerous Travel Organisers successfully navigate chargeback disputes. In this webinar, she will share her wealth of experience and address critical topics, including:

  • When does the chargeback process ‘go legal,’ and what are the implications?
  • Strategies for preventing chargebacks from a legal perspective.
  • Actions to take upon receiving chargebacks.
  • Options available if you suspect a chargeback has been made fraudulently (and possibly upheld).

Don’t miss this opportunity to fortify your knowledge and gain expertise in managing chargebacks in the ever-evolving landscape of the travel industry.

Watch the recording of the webinar here.

Find out more about Travlaw – ABTOT

Find out more about  Trust Payments and ABTOT’s Merchant Services Facilities Merchant Services Facility | Travel Payment Services (