ABTOT Meet the Experts session
Managing Customer Complaints
Date 18 March 2020
Time 14:00 – 17:00
Venue ABTOT offices
Location 117 Houndsditch, London, EC3A 7 BT
Kim Daplyn, Guest Relations Manager, Scott Dunn
Matt Gatenby, Senior Partner, Travlaw LLP Solicitors
- Investigation into complaint handling.
- Use of the knowledge. Systems Internal and external relationships.
- Training on conflict and resolution for staff.
- Team motivation and targets.
15 places for members available on a first come, first serve basis
Cost £30.00 per person