Events

  • ABTOT Meet the Experts session

    Managing Customer Complaints

    Date  18 March 2020
    Time  14:00 – 17:00
    Venue  ABTOT offices
    Location 117 Houndsditch, London, EC3A 7 BT

    Speakers

    Kim Daplyn, Guest Relations Manager, Scott Dunn
    Matt Gatenby, Senior Partner, Travlaw LLP Solicitors

    Agenda

    • Investigation into complaint handling.
    • Use of the knowledge. Systems Internal and external relationships.
    • Training on conflict and resolution for staff.
    • Team motivation and targets.

    15 places for members available on a first come, first serve basis
    Cost £30.00 per person