Advice for customers of Oasis Overland Limited

We are sorry to confirm that Oasis Overland Limited has ceased trading on 17 February 2021. If you have booked a holiday with Oasis Overland Limited, we regret that all bookings will be cancelled.

Please note it is very important that customers read the following advice on how to claim depending on the type of booking you have, who you purchased it from and how you paid for it.

We have prepared a FAQ document which you can access HERE which provides detailed guidance on how to make a claim.

 

Where to seek a refund:

Bookings including a flight for UK and EU customers

  • There are no ATOL protected packages for Oasis Overland. If you have purchased a flight to accompany your package you will need to contact the airline directly.

Bookings without a flight

If you booked a holiday without a flight, it is either protected by ABTOT or by your credit or debit card issuer. To make a claim:

  • If you paid any amount by credit or debit card, you will need to seek a refund from your card issuer. To assist you with making your claim you will need to download a letter:

Please note that the debit card letter should be used if you paid by credit card but the total value of the charge was less that £100.

  • If you made your booking through a travel agent or other travel company – not directly with Oasis Overland, then you will need to contact that company for refund advice and guidance.
  • If you booking was paid by any other method you will need to submit a claim with ABTOT.

 

How to make a claim through ABTOT

The quickest and most straightforward way to claim for these bookings is via the online e-claims form via the following link:  www.submitaclaim.co.uk/Oasis

It should take no more than a few minutes to do. You will need your booking information and/or reference and proof of payment to hand and you will need to provide electronic copies of these or photos to support your claim. These can be quickly and easily uploaded in the online system.

If you prefer to complete a hard copy form you can access one HERE – this may take longer to be approved taking into account postal timings etc.

If you do not have internet access you can call 01702 840295 and request that a claim form is posted out to you. This line may be busy, and you may need to wait for a while for your call to be answered.

 

Assistance

If you need assistance with your claim you can call ABTOT’s claims handlers CSA Limited direct on 01702 811397 or email ABTOT@csal.co.uk .

 

How long will it take to process my claim?

ABTOT aim to complete all claim payments as soon as possible and have employed additional resource to do so. Across the industry there are a high volume of failures and we are estimating that claims can take up to six months to process.

When you submit your claim, ensure you send through all required paperwork. You will need a copy of your booking invoice and proof of payment or an acceptable photo of both to complete your claim.