Advice for customers of M H Elcock & Sons t/as Elcock Reisen

We are sorry to confirm that M H Elcock & Son Limited trading under the following name Elcock Reisen has ceased trading on 30 August 2023.

If you have booked a holiday with M H Elcock & Son Limited t/as Elcock Reisen, we regret that all bookings will be cancelled.

Please note it is very important that customers read the following advice on how to claim depending on the type of booking you have and how you paid for it.

Bookings for day trips

Please note that day trips are not protected by the Package Travel Regulations and you are therefore unable to claim a refund for these from BCH ABTOT.  If you paid for your day trip by credit or debit card, please contact the card provider or your bank to make a claim, otherwise please contact the administrator on       

Bookings for coach package holidays

If you booked a coach package holiday, it is protected by ABTOT or by your credit or debit card issuer.

Bookings through a travel agent or other travel company bookings

If you made your booking through a travel agent or other travel company – not directly with M H Elcock & Son Limited t/as Elcock Reisen, then you will need to contact that company for advice and guidance.

Bookings made direct with M H Elcock & Son Limited t/as Elcock Reisen

If you paid any amount by credit or debit card, you will need to seek a refund from your card issuer.  To assist you with making your claim you will need to download a letter:

CREDIT CARD s.75 Letter 


Please note that the debit card letter should be used if you paid by credit card but the total value of the charge was less than £100.

Bookings paid by any other method will need to submit a claim to ABTOT.

Protect Claims are handling the claims for BCH ABTOT – you can access the claims portal here: 

Please note that credit and debt card bookings will need to be referred to the card issuer or bank.


If you need assistance with your claim you can call ABTOT direct on 020 7065 5316 or email .  Please be patient as this is not a dedicated helpline and maybe busy due to volume of calls.

How long will it take to process my claim?

ABTOT aim to complete all claim payments as soon as possible and have employed additional resource to do so.  Across the industry there are a high volume of failures and we are estimating that claims can take up to six months to process.

When you submit your claim, ensure you send through all required paperwork, You will need a copy of your booking invoice and proof of payment or an acceptable photo of both to complete your claim.