Advice for customers Of ESOC Limited t/as The Exploration Society

  • We are sorry to confirm that ESOC Limited trading under the following name The Exploration Society has ceased trading on 23 July 2020.

    ABTOT Limited hold a bond to protect customer prepayments and will manage and process refund claims.

    If you have booked a holiday with ESOC Limited t/as The Exploration Society, we regret that all bookings will be cancelled. We are here to help you claim back any prepayments you made for your package holiday, including those protected by Refund Credit Notes which have been issued when ESOC Limited was required to cancel your holiday as they were unable to run it due to Covid-19 restrictions. We have set out some advice below and in a FAQ document which you can access here. Please note that how you paid for your booking is important as it will provide insight as to who has responsibility to refund you.

    Bookings for a flight

    Your flight booking is not covered by the ABTOT bond and you should speak to airline direct.

    Package holidays paid by credit or debit card

    If you paid any amount by credit or debit card, you should seek a refund from your card issuer by way of a section 75 claim under the Consumer Credit Act 1974 or from your card issuing bank by way of a chargeback under the Visa/Mastercard scheme rules. We have prepared a letter to help you with these claims that can be accessed here for CREDIT CARD and here for DEBIT CARD.  Please note that the debit card letter should be used if you paid by credit card but the total value of the charge was less that £100. Claiming from your card is also likely to be the quickest way for you to receive your monies back.

    Package holidays paid by bank transfer, cash or cheque

    If you paid by bank transfer, cash or cheque then you can claim under the bond. Please email claims@abtot.com and a claim form will be emailed to you. You will need an electronic copy of your booking invoice and proof of payment or an acceptable photo of both to complete your claim.

    ABTOT aim to complete all claim payments within 4-6 weeks of the completed submitted application form, but it may be sooner.

    If you need assistance with your claim, you can call 020 7065 5311 however please note that the line may be busy due to remote working restrictions.

    Your monies are protected and you will receive a refund, however we would ask for your patience as it may take a few weeks for your monies to be repaid to you, due to the number of expected claims and the difficult working conditions at this time.

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