Advice for customers of APS Select Limited t/as VIP Ski

  • We are sorry to confirm that APS Select Limited trading under the following name VIP Ski has ceased trading on 17 November 2020.

    If you have booked a holiday with APS Select Limited t/as VIP Ski, we regret that all bookings will be cancelled. We have set out some advice below and in the attached FAQ document which you can find HERE.

    Please note it is very important that customers read the following advice on how to claim depending on the type of booking you have and how you paid for it.

    Bookings including a flight

    If your booking included a flight you will need to contact the CAA to claim as your booking will be protected by the CAA’s ATOL scheme. Guidance on how to make an ATOL claim is available on the CAA website HERE.

    Bookings without a flight

    If you booked a holiday without a flight, it is protected by ABTOT or by your credit or debit card issuer.

    Bookings through a travel agent or other travel company bookings

    If you made your booking through a travel agent or other travel company – not directly with APS Select Limited, then you will need to contact that company for advice and guidance.

    Bookings made direct with APS Select Limited t/as VIP Ski

    If you paid any amount by credit or debit card, you will need to seek a refund from your card issuer.  To assist you with making your claim you will need to download a letter:

    CREDIT CARD s.75
    DEBIT/CREDIT CARD CHARGEBACK

    Please note that the debit card letter should be used if you paid by credit card but the total value of the charge was less that £100.

    Bookings paid by any other method will need to submit a claim to ABTOT.

    You can download a claim form HERE.

    Assistance

    If you need assistance with your claim you can call ABTOT direct on 020 7065 5311 or email claims@abtot.com. Please be patient as this is not a dedicated helpline and maybe busy due to volume of calls.

    How long will it take to process my claim?

    ABTOT aim to complete all claim payments as soon as possible and have employed additional resource to do so. Across the industry there are a high volume of failures and we are estimating that claims can take up to six months to process.

    When you submit your claim, ensure you send through all required paperwork. You will need a copy of your booking invoice and proof of payment or an acceptable photo of both to complete your claim.

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